Privacy Policy — GENIQO
GENIQO (“we”, “our”, “us”) respects and protects your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase our products.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
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1. Who we are
GENIQO is a brand that provides smart technology products to customers in Europe and the United States.
Company location: Amsterdam, The Netherlands
Contact email: support@geniqo.com
If you have any questions about this Privacy Policy or your data, you can contact us at the email address above.
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2. What information we collect
We only collect information that is necessary to provide our services, including:
• Processing and delivering your orders
• Communicating with you about your purchase
• Providing customer support and warranty services
• Maintaining the security and performance of our website
• Fulfilling legal and tax obligations
Depending on your interaction with us, this may include:
• Name and delivery address
• Email address and other contact details
• Order details and payment method (processed securely by payment providers)
• Phone number (if required for shipping or support)
• Technical information such as IP address, browser type and device type (via cookies and similar technologies)
We do not intentionally collect sensitive personal data (such as health data, religious beliefs, political opinions, or biometric identifiers).
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3. How and why we use your data
We use your personal data for the following purposes:
• To process, confirm and deliver your orders
• To send you order confirmations, shipping updates and service messages
• To handle returns, refunds and warranty claims
• To respond to your questions and provide customer support
• To prevent fraud, abuse and unauthorized transactions
• To maintain our accounting and comply with legal obligations
• To analyse and improve the performance and usability of our website
We do not use your personal data for any illegal or unrelated purposes.
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4. Payments and security
Payments on our website are processed securely through trusted third-party payment providers (such as Shopify Payments, PayPal, card processors or other integrated methods).
We do not store your full payment card details on our own servers.
Payment data is encrypted and handled in accordance with industry security standards.
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5. Sharing your data with third parties
We do not sell or rent your personal data to third parties.
We only share your data with trusted service providers when this is necessary to operate our business and deliver your order, for example:
• Payment processors
• E-commerce platform and hosting (Shopify)
• Shipping and logistics partners
• Email and communication tools
• Analytics and security tools
These partners only receive the minimum amount of data needed to provide their service and are required to protect your data in line with applicable privacy laws (such as GDPR).
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6. Fraud prevention and misuse
To protect our customers and our business, we may review certain data to detect and prevent:
• Fraudulent orders
• Misuse of return, refund or warranty policies
• Suspicious or abusive behaviour
In some cases, we may ask you for:
• Proof of purchase
• Additional information or verification
• Photos or a short video of a product or issue
Only verified buyers are eligible for refunds, replacements and warranty claims.
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7. Your privacy rights (GDPR & similar laws)
If you are located in the European Union, the United Kingdom or a region with similar data protection laws, you have the right to:
• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data, where legally allowed
• Restrict or object to certain types of processing
• Request a copy of your data (data portability)
To exercise any of these rights, contact us at: support@geniqo.com.
For your protection, we may ask you to verify your identity before fulfilling your request.
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8. Cookies and similar technologies
Our website uses cookies and similar technologies to:
• Keep the website functioning properly
• Remember your preferences (such as language or cart contents)
• Help secure the checkout process
• Analyse basic traffic and usage patterns to improve our services
You can manage or disable cookies in your browser settings.
Please note that some website features may not function correctly if you disable essential cookies.
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9. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, including:
• Legal and tax obligations (for example, keeping order and invoice records)
• Handling returns, refunds and warranty claims
• Resolving disputes and enforcing our terms
After the relevant retention period expires, we will securely delete or anonymise your data.
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10. How we protect your data
We take appropriate technical and organisational measures to protect your personal data against:
• loss
• misuse
• unauthorized access
• disclosure
• alteration or destruction
These measures include encrypted connections (HTTPS), secure systems and restricted access to personal data.
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11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
The most recent version of this Policy will always be available on our website.
By continuing to use our website or services after changes are posted, you accept the updated Policy.
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12. Contact
For questions about this Privacy Policy or your personal data, you can contact us at:
GENIQO — Customer Support
✉️ support@geniqo.com
📍 Amsterdam, The Netherlands