FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
FAQs
What is the GENIQO Smart AI Pen?
GENIQO is an intelligent digital pen that combines text scanning, instant translation, voice recording, and built-in ChatGPT — all inside a sleek, portable device with an HD display.
It’s designed to help you learn, work, and create smarter — anytime, anywhere.
Does GENIQO require an internet connection?
Not always.
Core functions like text scanning and translation can work offline.
For features such as ChatGPT responses, Wi-Fi is required to access real-time AI support.
How do I set up my GENIQO pen?
Simply power it on and follow the on-screen guide.
You can scan the QR code on the packaging to access the official User Manual online.
No app downloads or complicated pairing — setup takes less than two minutes.
Which languages does GENIQO support?
GENIQO currently supports multiple languages for both translation and on-screen interface.
You can choose your preferred language directly from the settings menu.
More languages will be added through future updates.
How does the built-in ChatGPT feature work?
When connected to Wi-Fi, GENIQO allows you to ask questions, summarize text, or translate content instantly through ChatGPT integration.
It’s like having an intelligent assistant right in your pocket — no phone needed
What’s your return policy?
You can return unused products within 14 days of delivery in their original packaging.
Simply contact support@geniqo.com to request a return or refund.
Where can I get support?
For any questions or issues, reach out to support@geniqo.com.
Our customer service team is available Monday–Friday, 09:00–17:00 CET.
Do you ship internationally?
Yes — we currently ship to Europe and the United States, with free worldwide shipping for most orders.
Each package includes tracking and typically arrives within 3–7 business days depending on location.
What happens if my pen stops working?
Every GENIQO device comes with a 12-month warranty covering manufacturing defects.
If you experience an issue, email support@geniqo.com with your order number and a short video or photo — we’ll take care of it.