Conditions d’utilisation
GENIQO — Terms of Service
These Terms of Service (“Terms”) apply to your use of the GENIQO website, products and services (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms and to our Privacy Policy, Shipping Policy and Refund & Warranty Policy.
If you do not agree, you may not use our Services.
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1. Who we are
GENIQO (“we”, “us”, “our”) operates this online store and provides smart technology products to customers in Europe and the United States.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.
All sales and customer relationships are between you and GENIQO, not Shopify.
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2. Eligibility & Accounts
By using our Services, you confirm that:
• you are of legal age in your country of residence, or you have permission from a parent or legal guardian; and
• any information you provide is accurate, current and complete.
You are responsible for keeping your account details confidential and for all activity that occurs under your account.
You may not assign, sell or transfer your account to another person.
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3. Orders & Payments
When you place an order, you make an offer to purchase a product from GENIQO.
• We may accept or reject any order at our discretion (for example, in case of suspected fraud or stock issues).
• An order is considered accepted once payment is successfully processed and you receive an order confirmation email.
• Please review your order carefully before checkout; we may not be able to modify or cancel it once it is confirmed.
You agree to provide valid, complete and accurate billing and shipping information and to pay all charges associated with your order, including any applicable taxes and fees.
All prices, promotions and discounts are subject to change without notice. The price shown at checkout is the price that applies to your order at the time of purchase.
For returns, refunds and warranty, our Refund & Warranty Policy applies.
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4. Shipping & Delivery
We currently ship to Europe and the United States.
• Orders are typically processed within 1–3 business days after payment confirmation.
• The estimated delivery time is 5–8 business days from the date of purchase, depending on destination and carrier.
Delivery times are estimates only and may be affected by customs, carrier delays or circumstances beyond our control.
Risk of loss passes to you once the order is handed over to the carrier. For more details, see our Shipping Policy.
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5. Product Information
We aim to describe and display our products as accurately as possible. However:
• colours, materials and details may appear differently on your screen; and
• minor variations may occur between product images and the actual product.
We reserve the right to change, limit or discontinue any product at any time without prior notice.
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6. Use of the Services
You may use our Services only for lawful, personal and non-commercial purposes.
You agree not to:
• use the Services for any illegal or fraudulent activity;
• violate any applicable laws or regulations;
• infringe any intellectual property or privacy rights;
• upload or transmit viruses, malicious code or other harmful content;
• attempt to gain unauthorized access to our systems or other users’ accounts;
• use the Services to harass, abuse, defame or threaten others; or
• scrape, harvest or collect data from the website without our permission.
We may suspend or terminate your access to the Services if we believe you are violating these Terms or applicable law.
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7. Intellectual Property
All content on our website and within our Services — including text, images, graphics, logos, product designs, videos and layout — is owned by GENIQO or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, create derivative works from or exploit any part of the Services without our prior written consent.
The GENIQO name, logo and product design elements are trademarks of GENIQO. You may not use them without our written permission.
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8. Third-Party Services & Links
Our store runs on Shopify and may integrate tools or services from third parties (for example, payment providers, analytics services or embedded content).
• We do not control and are not responsible for third-party websites, tools or content.
• Your use of third-party services is at your own risk and may be governed by their own terms and privacy policies.
We are not liable for any damages or issues arising from your use of third-party sites or services.
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9. Feedback & Reviews
If you submit reviews, comments, ideas or other feedback (“Feedback”) to us, you agree that:
• we may use, reproduce, modify and display that Feedback for any business purpose (including marketing);
• you have the right to share that Feedback; and
• the Feedback does not infringe any third-party rights.
We are not obliged to compensate you for Feedback and may edit or remove content that we consider unlawful, misleading or inappropriate.
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10. Errors, Changes & Availability
Occasionally, our website may contain errors or omissions (for example, in pricing, availability or product descriptions).
We reserve the right to correct such errors, update information or cancel orders if necessary, even after an order has been submitted, as permitted by law.
We may change, suspend or discontinue any part of the Services at any time.
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11. Warranties & Disclaimers
Unless stated otherwise in writing:
• our products and Services are provided “as is” and “as available”;
• we do not guarantee that the Services will be uninterrupted, timely, secure or error-free; and
• we make no warranties beyond those expressly stated, including implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.
Your statutory rights under applicable consumer laws are not affected.
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12. Limitation of Liability
To the maximum extent permitted by law:
• GENIQO and its affiliates will not be liable for any indirect, incidental, special or consequential damages resulting from your use of the Services or products; and
• our total liability for any claim related to a product or Service will not exceed the amount you paid for that product or Service.
Some jurisdictions do not allow certain limitations of liability. In such cases, these limitations apply only to the extent permitted by law.
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13. Indemnity
You agree to indemnify and hold harmless GENIQO and its affiliates from any claims, losses, liabilities, damages and expenses (including reasonable legal fees) arising from:
• your breach of these Terms; or
• your violation of any law or third-party right in connection with your use of the Services.
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14. Governing Law & Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of The Netherlands.
Any disputes will be submitted to the competent courts in The Netherlands, unless mandatory consumer laws give you the right to bring a claim in your own country of residence.
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15. Changes to These Terms
We may update or modify these Terms from time to time.
The latest version will always be available on our website.
By continuing to use our Services after changes take effect, you agree to the updated Terms.
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16. Contact
If you have any questions about these Terms, you can contact us at:
GENIQO — Customer Support
✉️ support@geniqo.com
📍 Amsterdam, The Netherlands