At GENIQO, we want your order to arrive quickly, safely and with clear expectations about delivery times.

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🌍 Shipping Regions

We currently ship to Europe and the United States.

Shipping is free for all orders within these regions.

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⏱ Order Processing

Orders are processed within 1–3 business days after payment confirmation.

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🚀 Estimated Delivery Time

For all orders to Europe and the United States, the estimated delivery time is:

5–8 business days from the date of purchase

This estimate includes processing time.

Actual delivery times may vary slightly due to customs procedures or local courier delays.

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📦 Delivery & Tracking

We work with trusted shipping and logistics partners that provide tracked, door-to-door delivery.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link, so you can follow your parcel.

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💔 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact support@geniqo.com within 7 days of receiving your order.

Please include:

We will investigate the issue and help you as quickly as possible.